What types of jewellery does TrendStudio offer?
At TrendStudio, we specialize in curating unique and stylish jewellery that suits every personality and occasion. Our exclusive collections feature high-quality materials, including 925 Sterling Silver, Stainless Steel, Premium Fashion and Cubic Zirconias, ensuring durability and elegance.
Are your jewellery pieces hypoallergenic?
Yes, we offer a range of hypoallergenic options ideal for sensitive skin. Our jewellery made from 925 sterling silver and stainless steel is especially popular for those with sensitivities, as these metals are less likely to cause irritation. Stainless steel is highly durable and resists tarnish, making it perfect for everyday wear.
For brass jewellery, while it’s safe for most people, those with known brass sensitivities might prefer silver or stainless-steel options. We also recommend minimizing direct exposure to moisture, lotions, and perfumes to maintain both the quality of the jewellery and comfort for sensitive skin.
How do I find my ring size?
You can refer to our Ring Size Guide for steps on determining your size. For the best fit, consider using a ring sizer or visiting a local jeweller. Please note that silver rings can often be resized by a jeweller if needed. However, stainless steel and fashion jewellery rings cannot typically be resized, so it’s especially important to order the correct size for these materials.
What is TrendStudio’s return policy?
We accept returns within 30 days of purchase for items with product defects. Please contact our customer service team to initiate a return and for more information on our process. See our full Returns and Refunds Policy for additional details.
How long does shipping take?
Shipping typically takes 2-5 business days, depending on factors like location and courier availability. We offer a range of shipping options to suit your needs:
Overnight Courier: For the fastest delivery, choose overnight courier service at checkout.
Economy Courier: A more budget-friendly option, with delivery in 2-5 business days.
Paxi: Delivery to select pickup points, offering convenience and cost savings.
Please select your preferred shipping method at checkout for the best fit.
Do you ship internationally?
Yes, we can arrange international shipping upon request. Special arrangements are required, and all shipping costs will be billed to the client’s account. Please note that the recipient country’s customs fees, taxes, and duties may apply and are the responsibility of the customer. To discuss options and receive a shipping quote, please contact our customer service team.
How do I care for my jewellery?
Remove Jewellery When Sleeping or Exercising: To avoid wear and tear, remove your jewellery before sleeping, exercising, or engaging in any activity that could cause damage.
Avoid Contact with Chemicals: Keep your jewellery away from harsh chemicals, including bleach, cleaning products, and perfumes.
Regular Inspections: Regularly check for any loose stones, clasps, or signs of damage. Taking care of small issues promptly will help preserve your jewellery.
Please refer to our Jewellery Care guide for more detailed information on how to care for jewellery in various metal types.
Is gift-wrapping available?
Yes, gift-wrapping is available by special arrangement. Each item already comes in its own beautifully curated branded packaging. If you'd like to add an extra touch with gift-wrapping, please contact our customer service team, and we’ll be happy to assist.
How can I contact customer service?
You can reach our customer service team by phone or email, and we will gladly assist you with any queries or concerns as quickly as possible.
Phone/Whatsapp: 0679185485
Email: info@trendstudio.co.za
Our customer service hours are Monday to Thursday, 8:30a.m. to 3:30p.m, Fridays, 8:30am - 1pm and excludes weekends and public holidays. We’re here to help and ensure you have a smooth shopping experience!
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. You can also check your order status by logging into your account on our website. If you need further assistance, feel free to contact our customer service team.
Do you offer wholesale?
Yes, some of our brands are available for wholesale. Reach out to our customer service team for more information.